Solved Bought the wrong seal

You will have to use it on a different character since it's still inside the shop inventory.

 

My post doesn't even contains the word "delete", why would you do such thing? I said you can activate the seal on a different character and still make a use of it since the shop inventory is tied to your entire account not per character, that's all. There are two important text lines that you have to confirm everything you're trying to buy anything from the xshop:
> Your purchased item will be expired after one year from the date of purchase.
> You cannot cancel the purchase nor refund once you buy the items.

 

@sarkazmas, that doesn't make anyone an exception from the rules considering there are people playing for years here and never asked for that but it's not even about the rules and let me tell you there are many players who gave others a hand not just your buddy. Why shouldn't someone pay more attention rather than asking for flexibility which involves database editing (always a bad thing to do, reason why majority of servers keep this policy) when screwing up and can't accept his own mistake. Additionally it's quite hard to understand how can one buy an item by mistake when you have to go through three clicks and one confirmation window that apparently got ignored before getting that item then make it even worse activating it on another character and deleting it which has no logic and only makes things worse. Yes, you donated for the server to show support and we always appreciate that hence you got your reward in credits but you shouldn't expect special treatment or the need to demand and get mad at someone else if things don't go your way. It's because it's a virtual game as you say then this should have more sense then, you don't really see people purchasing wrong stuff all the time and asking for replacements, of course you need to pay attention to what you buy just like in any other transaction. @Ezekiel pointed out that the items inside your shop inventory last for a whole year so it can be used for that account, on a different character at a later date so that's merely advice as some might as well do that if not then it's totally fine and he will just say so.

@Kentwood, will answer your pm shortly, having some issues reading conversations from my phone as they don't load for some odd reason.

 

@sarkazmas, this is more complex than what I normally do so @Gix has to take over this case and he is already discussing this with @Kentwood to replace his bought seal. In my post I specified that he can activate the regular seal on a different character not that he's obliged to do so or that he's not being helped. I cannot understand why you're twisting my own words and use them in a different context so please refrain from doing that into the future as I'm not a fan of it. Let @Gix and @Kentwood deal with this and solve it, a 3rd party person isn't required.

 

Now that this whole confusion (or whatever this was) has been clarified, details and logs have been checked thanks to @Kentwood providing me the required details in a previous conversation and the 700 WC have been refunded. As an advice, pay attention to what you buy and if you face issues or you do some mistake then let us know and be patient while avoid touching the problematic character because if it's db complexity related then it's something I usually have to take care of since each one of us hold different roles here.

Cheers