Website Problem

Discussion in 'Archive' started by emantots12, Mar 10, 2016.

  1. emantots12

    emantots12 Member

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    Well First I think This is a bit insane but i just cant understand why this happen to me
    * I can Login to the website and being redirected to the account panel but after that when i click anything on it (example: Reset Character or Vote)
    I always ended up being automatically logout to the website -.- does anyone have this kind of thing ?

    * Screen Shot of my account panel and after i click anything inside of it -. error.jpg login.jpg
     
  2. Ezekiel

    Ezekiel Administrator

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    You seem to have caching issues with Chrome. Try downloading a different browser such as Mozilla and see if that still happens.
     
  3. Yobeezle

    Yobeezle Member

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    I have problems logging my account on website.

    Everytime I log on then I try to go on Vote section it logouts my account. It also happens on every other pages.
     
  4. cretzu

    cretzu Active Member

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    Just an idea until admin will respond to ur thread , try to use diferent browser .
     
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  5. Heretic

    Heretic Member

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    i have the same problem. i cant vote and i cant reset my char it always says. when i try to reset it, it always says "please log in to website" even if i already have. i already tried it on different browsers but it still thesame. please help
     

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  6. donpuia

    donpuia Supporter

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    Try to clear the cache and delete the cookies.
     
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  7. Heretic

    Heretic Member

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    i already done that sir, still cant reset =(
     
  8. Gix

    Gix Innovate, Don't Imitate Founder

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    Are you using incognito mode in your screenshot? Have you tried getting a different browser like Mozilla?
     
  9. Heretic

    Heretic Member

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    i tried it on firefox even on edge and in normal chrome sir
     

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  10. Gix

    Gix Innovate, Don't Imitate Founder

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    And if you click on the login button while being on the reset/vote page it doesn't log you in?
     
  11. Heretic

    Heretic Member

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    1st screens is when im logged in, then when i click the "reset" it says " please log in to website"
     

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  12. abel

    abel Member

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    same problem here.... every icon i click its says log in to the website, but i already log in. can't do reset.
     

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  13. Gix

    Gix Innovate, Don't Imitate Founder

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    You haven't answered my previous question @Heretic , I asked if you were using incognito mode as I see the incognito browsing window. If using that, turn it off, go ahead and clear all cookies and cache, restart browser and see if it does any good. I've contacted the web developer, probably some recent .js modification cause this although it's weird as me and a lot more others don't have this.

    Oh and those having this problem would help a lot to tell us when you noticed that this started to happen.
     
  14. Heretic

    Heretic Member

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  15. Gix

    Gix Innovate, Don't Imitate Founder

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    Please avoid quoting last posts as you seem to answer inside the quote which makes it more difficult to read your actual answer. Just use the quick reply box.

    By the way can you share a teamviewer session so I can see this in action for me to be able to provide as many details as possible to the web developer. Send me a private message with the credentials.

    --- Double Post Merged, Mar 13, 2016, Original Post Date: Mar 13, 2016 ---
    Well I just noticed that you 3 guys have a simillar ip address. Are you playing from an internet cafe?

    Let me know one of your skype id.
    --- Double Post Merged, Mar 13, 2016 ---
    I have applied a patch update on the website, could you clear your cookies and cache, try again and report if you still got the same problem?
     
  16. Heretic

    Heretic Member

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    no sir im playing at my house

    my skypeid: vincentpc7
     
  17. Yobeezle

    Yobeezle Member

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    Thanks Gix, it's working fine now!
     
  18. Gix

    Gix Innovate, Don't Imitate Founder

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    I have this one confirmed that it has been fixed. Seems the cache library was having some issues with multiple ip addresses located into a lan network after a major web platform update that was released few weeks ago.

    Thank you for reporting this issue and for providing the details that helped us to fix it.
     
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  19. Heretic

    Heretic Member

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    thanks sir :)
     
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