Solved Market Related Issue

Discussion in 'Help Desk' started by chardy chuy, Jun 25, 2016.

  1. chardy chuy

    chardy chuy Member

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    Good day admins and fellow players. I have a question about a recent market purchase of mine. I bought an EXC Piercing Grove armor from a fellow named Swept but instead of getting the armor I got this bow instead.

    [​IMG]

    Then I restarted the game. The item reappeared from the store. Since I was a bit desperate to get the armor, I bought it again. This time I decided to print the screen of the whole process.

    [​IMG]

    This time I was able to purchase the item.

    [​IMG]


    I was hoping to get some clarifications if this was just a bug or an exploit in the market system. Thank you and have a great day. Cheers.
     
  2. Ezekiel

    Ezekiel Administrator

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    Images are too small to be seen, put a direct link of the full images and next time open your thread into the right category. Seems to be x10 server after checking the offstore position from your screenshots so thread moved where it belongs.

    There have been no reports regarding any market issues therefore do mention both character names (yours and the seller), exact time and the price of the items (if you remember them) so we can check out the logs.
     
  3. chardy chuy

    chardy chuy Member

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    Sorry. let me update my post.
    --- Double Post Merged, Jun 26, 2016, Original Post Date: Jun 26, 2016 ---
    --- Double Post Merged, Jun 26, 2016 ---
    Here are the Screenshots
    --- Double Post Merged, Jun 26, 2016 ---
    My IGN is CLEGANE, the seller's IGN is Swept. This happened about an hour ago maybe aroud 1:00 june 26 server time. The amount of the armor was 200 eCoins. However the amount that was deducted from my account during the first purchase is only 40 eCoins. Thank you for the immediate response.
     

    Attached Files:

  4. Ezekiel

    Ezekiel Administrator

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    Please use the edit button from now on as you made a triple post when you could have simply edit your first post. We will check the logs of your purchase and see what happend, thank you.
     
  5. chardy chuy

    chardy chuy Member

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    My bad, sorry. I couldn't find the edit button earlier.
     
  6. Ezekiel

    Ezekiel Administrator

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    Below you can find your completed trade logs during ~ 1:00 AM server time that proves there was nothing wrong with the market.
    Code:
    00:54:27  [DarcyCooL] eCoins Sell - Amount[25] Item[11 61] To[CLEGANE]
    00:54:27  [CLEGANE] eCoins Buy - Amount[25] Item[11 61] From[DarcyCooL]
    01:01:10  [Sithis] eCoins Sell - Amount[40] Item[4 20] To[CLEGANE]
    01:01:10  [CLEGANE] eCoins Buy - Amount[40] Item[4 20] From[Sithis]
    01:05:05  [Swept] eCoins Sell - Amount[200] Item[8 61] To[CLEGANE]
    01:05:05  [CLEGANE] eCoins Buy - Amount[200] Item[8 61] From[Swept]
    01:33:32  [Jarod] eCoins Sell - Amount[70] Item[7 61] To[CLEGANE]
    01:33:32  [CLEGANE] eCoins Buy - Amount[70] Item[7 61] From[Jarod]
    01:36:50  [Jews] eCoins Sell - Amount[15] Item[14 13] To[CLEGANE]
    01:36:50  [CLEGANE] eCoins Buy - Amount[15] Item[14 13] From[Jews]
    01:36:53  [Jews] eCoins Sell - Amount[15] Item[14 13] To[CLEGANE]
    01:36:53  [CLEGANE] eCoins Buy - Amount[15] Item[14 13] From[Jews]
    01:36:56  [Jews] eCoins Sell - Amount[15] Item[14 13] To[CLEGANE]
    01:36:56  [CLEGANE] eCoins Buy - Amount[15] Item[14 13] From[Jews]

    You bought both mentioned items from two different players together with several more.

    01:01:10 [CLEGANE] eCoins Buy - Amount[40] Item[4 20] From[Sithis] This is the arrow viper bow that you bought
    01:05:05 [CLEGANE] eCoins Buy - Amount[200] Item[8 61] From[Swept] This is the piercing grove armor that you bough
     
  7. chardy chuy

    chardy chuy Member

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    Thanks for checking the logs. I don't remember buying an arrow viper bow as I don't have any use for that. My main character is an RF and my elf is to weak to wield that weapon. I'm pretty sure I bought the armor during the first purchase as it even disappeared from the seller's view after I confirmed buying it. It only reappeared from my view after I restarted the game.
     

    Attached Files:

  8. Ezekiel

    Ezekiel Administrator

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    You probably bought it by mistake then and at that time the player you bought the armor from was updating his store. Logs don't lie.
     
  9. chardy chuy

    chardy chuy Member

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    and neither am I. It's also impossible for me to buy the item by mistake since I have to confirm the item I'm buying. The amount I've lost is pretty small. I'm not even asking for a refund or anything, I just want clarifications. I just don't want this kind of stuff happening next time I buy something from the market. I do appreciate your immediate response and for taking time to check the logs. Thanks.