Disconnect problems

Your internet provider is probably experiencing issues as everything is stable on our side (we run automated scripts that check the network status and there are no reports), otherwise you would have seen other similar threads or news from us. Give it time as this is something that can be solved only on their side and you may also give them a call if the problem persists.

 

Nothing to do with this, you can delete and ignore those crash dumps or the muerror files inside your client. If this problem started for you recently and you get a normal disconnect message ingame, not a client crash (client closing without any message) then your provider is having some difficulties unless your network card is close to it's end but most likely it's the first. See if it happens tomorrow too and call your provider if it does.

 

If that game it's hosted in your country then only external connections may be affected, otherwise it may be on a different routing point which in this case the upstream of your provider is the one having a maintenance and as @Ezekiel said you can only wait to get fixed on their side. If it's not the internet then check for computer cpu spikes or high intensive frames during the disconnect but since you were fine so far and no one else reporting this I'd still bet on the connection and time should confirm it.

 

@Unigoat is right especially on the 3rd part. If you get a disconnect message and not a client crash then you can ignore 2nd point that @Unigoat mentioned, also 5th point can also be ignored as you are in Germany so distance is not a problem.

- Your internet may spike quite a lot (I see you have DE telekom so that's a mobile internet company and mobile internet sucks even if it's a DSL connection) and the other game you are playing is not as sensitive as MU is when it comes to lost packets.

- Try updating your video drivers to latest version and watch your CPU/RAM memory, if you notice there are spikes there while mu is running then you could experience low frame rates lagging which will result into ad isconnect. If playing from laptop follow @Unigoat advice.

- If you don't have anything against a fresh operating system reinstall, do that.

- You can PM me with your current ip address and turn off the firewall so I'll add a monitor over your internet connection and see the moments when your connection experiences lost packets.

 

Yes, this behaviour is really weird considering only you got this (checked the logs and didn't saw any drops from other german players) but we will get to the bottom of the problem and find what's wrong. By the way after installing latest drivers try to uninstall eset32 antivirus and install avast/avg instead and let's see if there is a difference. Also turn off the windows firewall & microsoft security essentials (you can watch youtube on how to do that or you can PM me your skype id to take a look later on through teamviewer)