Website down today

Discussion in 'Archive' started by y06hci0016, Mar 8, 2012.

  1. y06hci0016

    y06hci0016 Supporter

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    Dear Sephi/anyone in charge,

    I was unable to access the website for reset today from +8 GMT around 10 am in the morning to 5 pm in the afternoon and I could not make resets and was delayed. Pl look into it I'm not sure if there are similar threads anywhere as far as I know there isn't. My vip time was wasted as a result. It showed that cache was offline or something and when server is down they use recorded caches or something. So pl check this problem out.

    Thanks and regards
     
    y06hci0016, Mar 8, 2012
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  2. Gix

    Gix Innovate, Don't Imitate Founder

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    10am to 5 pm that's 7hours and site was not down for that long. The hosting company and our website was ddosed and the website was accesible but quite slow. Also VIP calculates on website time so how can you say the time was wasted when everything is calculated on both server and website uptime?

    Meaning if server goes down, VIP remains on hold. If website goes down then VIP remains on hold as well so nothing is lost.

    Also you can't simply ask for x hours return for a small downtime in months, years. Btw that cloud flare message with the cache and stuff was telling you to press 'see live version of the website' in case something is wrong.



    Hope you understand that, take care and don't worry as you didn't lost vip time
     
    Gix, Mar 8, 2012
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  3. y06hci0016

    y06hci0016 Supporter

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    Thank you for your reply.

    But I believe since you say that server website was still accessible but slow I assume that it is up and still counting VIP time. I'm not sure enlighten me on that.
    And also, I probably misunderstood about the point that when website is down VIP time is still being counted, so thanks for letting me know.
    The point is that I was also looking from my char in-game and that my seal time was counting down so I probably misunderstood because of that. But either way, I'm still losing the ability to RR and my seal time at the same time, so I know that this is a small problem. But solving the problem, no matter how small you see it, and compensation is only what I'm looking at. Nothing more or any advantages.

    And again, thank you for your prompt reply. Peace out :)
     
    y06hci0016, Mar 9, 2012
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  4. Gix

    Gix Innovate, Don't Imitate Founder

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    That was during the time i've acessed it. If you say it didn't loaded for you at all then my explanation was listed above.

    Also you can check vip status and see yourself

    Ingame seal time and vip time are different things :)


    Take care
     
    Gix, Mar 9, 2012
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