item dissapear =/

yesterday i was lvl up at k7, so.. i go to lorencia, and my dread wing staff was dissapear..

i trade my dm coins for this staff.. but dissapear.. without explanation

account name: nandoxx
character name: nandoww

SS of my staff:

Dread wing staff + luck + 9 + 28 + excelent damage rate

test of my DM coins:



I want providences please!
If you want know the itens wich i trade for DM coins, question to JoeDirt

 

i read this topic...

i dont lost it in chaos machine!!

pff..
if you cannot help me, ok =)
i'm true, i'm honest, i dont lie for win any itens..

i see you cant help..

thx for attention

 

i suggest u send Sephi a Private Message

 

btw about dissapering items^^ i send seph a pm to u and i didnt get any answer ;/.... i made fullfile report... any advice now?? i made also topic here but its deleted