Can't reset or add points through site...

I have a level 361 DL and I wanted to reset him (I believe I need him to be 350 to reset), but when I go to the reset link it says none of my characters can reset..
Same happens with adding stats, he (my DL) has about 380 stat points to add but I cant add them through the site, it says none of my characters have points to add (my summoner, the first character I created, also has points to add)
I don't know what to do to reset my DL, adding points I can do that ingame.
I believe everything is explained pretty good, so if anyone could please help me, I'd appreciate it.
Thanks.

 

well ure missing one thing , the reset level is 400

 

haha just voted and now I can reset, thanks for the quick answer though, as for the points, I will try to to that refuge thing and see if it fixes it, hope it does.