some problems

hello everyone ... i got some problems on my character ... every time i reset my character my zen amount drops to 0 ... and the last time i reseted my character and seen this bug i had 4 bilions of zen ... i know the max is the 2 bilions but ... dunno whats the problem. I`ll really apreciate any help i get. Thanks

 

Well before You Reset You`r character check if you have over 2 bilion..If you have over 2 bilion give a sw and it will be OK and then go an reset

 

well it takes zen to reset, so maybe somtimes when you reset, you only ahve that ammout of zen :???

idk, about the 4 billion zen though :/

 

Well the last time i had over 2 bilions zen was then when i have seen this bug ... and after that the bug keeps repeat every reset. And to be seriously i don`t think that i haved every time the perfect amount of zen that the reset requires....

 

Problem solved. If someone else has this problem follow this steps:
1. Reset your character
2. Don`t collect any zen from mobs
3. Ask someone to trade you some zen ... dosen`t matter the amount
If this will be done your zen will be reseted
And That`s it. At least it worked for me
PS: Thanks to Haniel and benbs123 for the replys