my friend has problem... pls help

hi seph or any admin,

My nephew ask me to post his problem ingame... his accounnt is : ginowar100
he logs into game but after he picks his bk and Mg character.. the computer hangs..we tried to log in another pc in the cafe but still same problem howevert if he pick the other characters like his DW, Summoner and DL there is no problem, he can enter the game. ..
it looks like his BK - GUARD999(ign) and MG - WOLF9000 (ign) are stuck..
can you pls help him.. thanks


ooops l think i posted in wrong section.. should have posted this on help section.. sorry..

 

thanks

thanks a lots...