disappearance of character bug

Hi :

I`m Eterna again...
well, like you know, yesterday i lost a character of my account, named "agua", that char its restore, but his inventary is empty, i guess because i dont said which items i have.
so, someone of these items are helm, armor, gloves and boots guardian excellent (i dont remenber which options), and the rest, its chaos and normal items, and they are not really important to me...
i hoppe can you restore my items.

an another problem its the zen... when i logg off or switch my char he desappear from my inventary, i have to sell creations to reset ...!!!!

that`s all... cya.